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Ready to extend your LTV beyond your own ecosystem? Let’s talk.
Sales Goal Tracking
+1 435 319 5004
Email
insights@retentionlab.ai
Address
United States of America
FAQ
Frequently Asked Questions
Everything you need to know before connecting your store.
How is this different from what Klaviyo already shows me?
Klaviyo tells you how your emails perform. RetentionLab tells you which customers are about to stop buying — before you've sent them anything. We identify the problem. Klaviyo is how you fix it. Most of our customers use both together.
Do I need a developer or technical help to get started?
No. You connect your Shopify store with one click and see your first insights in under 3 minutes. No code, no setup calls, no CSV exports. If you can use Shopify, you can use RetentionLab.
What data do you access from my Shopify store?
We read your order history and customer records — that's it. We never access your product inventory, pricing, or payment information. We never share your data with other brands. Your store data is yours and stays yours.
My store is small — will this still be useful?
RetentionLab works best for stores with at least 500 lifetime customers. Below that, cohort analysis becomes less statistically meaningful. If you're not there yet, sign up anyway — your dashboard will improve automatically as your order history grows.
How is this different from Triple Whale or Lifetimely?
Triple Whale focuses on attribution — where your customers came from and what your ads cost. Lifetimely focuses on LTV reporting. RetentionLab focuses on one thing: which customers are about to stop buying, how much revenue that represents, and exactly what to do about it today. We're the only tool built specifically around that question.